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State Police Dispatcher 1

An Equal Opportunity/Affirmative Action Employer. Women, minorities, veterans, and people with disabilities are strongly encouraged to apply.

Agency Name: Department Of State Police

Official Title: State Police Dispatcher I

Occupational Group: Clerical

Position Type:Non-Management / Civil Service

Full-time/Part-time: Full-Time

Salary Range: $1,175.89 to $1,175.89

Bargaining Unit: 02

Shift: Day, Evening, Night

Number of Vacancies: 1

Confidential: No

City/Town Location: Holden

Facility Location: 612 Main Street, Rte 122A

Region: Central

Application Deadline: 01/26/2005

Posting ID: 3286

Duties: Receives, reviews and transmits emergency and law enforcement related communications by operating multi-band sophisticated radio broadcast system, teleprocessing system, cellular emergency 911 telephone network and a worldwide police telecommunications system under the rules and regulations of the Federal Communications Commission to disseminate information on crimes and emergencies, answer complaints and transmits broadcast orders to coordinate the dispatching of law enforcement and other emergency personnel; Coordinates the communications activities of National Attack Warning Systems, in accordance with the rules and regulations of the Federal Emergency Management Agency in the event of a public emergency such as nuclear detonation or natural disasters such as hurricanes or floods; Receives emergency and law enforcement related communications from the public via various communications devices, including emergency cellular 911 and enhanced 911 network and provides assistance as needed; Provides information via communications systems to coordinate the activities of law enforcement personnel who are engaged in major law enforcement actions such as high speed chases, surveillance, searches, restraining orders, search warrants etc; Provides information via communications systems to coordinate the activities of emergency personnel who are engaged in major emergency actions such as natural disasters, medical, fires, domestic abuse, emergency medical, psychological commitments, etc.; Utilizes numerous federal, state, municipal law enforcement and emergency communication systems for the purpose of receiving, evaluating and forwarding information to other federal, state, municipal and international law enforcement and emergency agencies; Responds to requests for information from worldwide law enforcement agencies relative to missing or wanted individuals, criminal histories, stolen property, sensitive intelligence such as drug interdiction and terrorist activities, stolen property, etc; Receives and reviews requests, and coordinates the emergency transport of human blood and/or organs to and various medical facilities throughout the Commonwealth and/or nationwide, as required; Responds to requests for information via telephone, from other agencies, the news media and the general public to provide both law enforcement-oriented and general information concerning weather conditions, road conditions and travel directions; Maintain records of radio transmissions and teleprocessing systems received and/or transmitted and maintain files of such records; Maintains and operates and emergency TDY system for the hearing impaired public; Facilitates a language line system for the non-English speaking public; performs related duties as required.

Qualifications: Minimum Entrance Requirements: Applicants must have at least (A) one year of full-time, or equivalent part-time, experience in the operation of communications systems, or (B) the substitutions below.


I. A diploma as evidence of graduation from a recognized high school or vocational/technical high school or possession of a Massachusetts high school equivalency certificate may be substituted for the required experience.*

*Education toward such a degree or diploma will be prorated on the basis of the proportion of the requirements actually completed.

Special Requirements: After appointment, employees must obtain certification in a basic telecommunicators course.

Preferred Qualifications: Ability to use proper English grammar, punctuation and spelling; Ability to read, write and comprehend the English language; Ability to understand, explain and apply the laws, rules, policies, procedures, guidelines etc., governing assigned unit activities; Ability to operate video display terminals; Ability to accurately type 45 mailable words per minute; Ability to speak clearly and distinctly; Ability to communicate effectively in oral expression; Ability to give oral instructions in a precise, understandable manner; Ability to follow oral and written instructions; Ability to work accurately with names, numbers, codes and symbols; Ability to gather information through questioning individuals and by examining records and documents; Ability to assemble items of information in accordance with established procedures; Ability to maintain accurate records; Ability to establish and maintain harmonious working relationships with others; Ability to deal tactfully with others; Ability to adjust to changing situations to meet emergency or changing program requirements; Ability to maintain a calm manner in stressful and emergency situations; Ability to exercise sound judgement; Ability to exercise discretion in handling confidential information.

Comments: This is a civil service position. If there is no civil service list for this title, employees appointed must take and pass the next Civil Service examination when administered.
Successful applicants must have the ability to be assigned to any shift.

The final candidate for this position must undergo an extensive background investigation and drug screening.

How to apply: Send Resume and Cover Letter To:

Human Resources
Employment Section
Department of State Police
470 Worcester Road
Framingham, MA 01702

Agency Web Address:

Affirmative Action Officer: Ms. Dorothy A. Brincefield-Johnson, (508) 820-2660
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