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Dispatcher
Institution:
Smith College

Location:
Northampton, MA

Category:
Admin - Police and Public Safety

Posted:
03/02/2021

Type:
Full-Time

Job Number: R-202100170

Job Description

Job Summary

As the first point of contact between students, staff, faculty and the Campus Police Department, be professional when dealing with persons on the phone and in person. Dispatchers should remember that many times callers and those who come to the police department may be upset and the dispatcher should always talk in a calm and rational manner. Treat all persons with dignity and respect. Be crossed trained in security-related duties.

Take appropriate actions to support a diverse workforce and participate in the College's efforts to create a respectful, inclusive, and welcoming work environment.

Essential Functions

  • Answer incoming phone lines and provide appropriate assistance to those calls.
  • Assist walk in traffic when the situation dictates.
  • Periodically monitor numerous security cameras.
  • Promptly answer emergency department phone lines.
  • Monitor Fire & Trouble alarms and dispatch appropriate personnel.
  • Accurately log all department calls for service, officer activity, assistance provided into the department's computer system.
  • Make notifications to College officials and other agencies during emergency and non-emergency situations.
  • Maintain certification on the use of any State or Federal Criminal Justice Information Systems (CJIS).
  • Assist visitors at the department.
  • Support and uphold the department's mission and community-poling philosophy.
  • Review logs, postings, trainings, emails, CJIS output at the beginning and throughout your shift.
  • Assist officers with community engagement activities.
  • Other security-related duties, including providing walking escorts and lockouts for members of the college community, as assigned.
All employees are expected to participate in the College's efforts to create a respectful, inclusive, and welcoming work environment.

Minimum Qualifications (knowledge, skills, education, experience, certifications, licenses)

  • Minimum of a High School diploma.
  • Previous dispatching, security or law enforcement experience required.
Must be able to pass a criminal and work background check.

Experience working with individuals from diverse backgrounds.

Preferred Qualifications

  • Can demonstrate good customer service skills.
  • Ability to work in a fast paced, multi-tasked environment.
  • Ability to function calmly & efficiently in all types of situation including emergencies.
Please attach/upload a current resume and cover letter in order for your application to be considered for this position.

About Smith College

Located in Northampton, MA, Smith College is one of the largest women's colleges in the country and is dedicated to excellence in teaching and research across the liberal arts. A faculty of outstanding scholars interact with students in small classes, as advisors, and through student-faculty research projects. The College is a member of the Five College Consortium with Amherst, Hampshire and Mt. Holyoke Colleges, and the University of Massachusetts Amherst. Students cross-enroll and faculty cross-teach across the Five Colleges.

Smith College is an Affirmative Action/Equal Opportunity employer and does not discriminate on the basis of race, gender, age, color, religion, national origin, disability, sexual orientation, gender identity and expression or veteran status in the recruitment and employment of faculty and staff, and the operation of any of its programs and activities, as specified by all applicable laws and regulations. Women, minorities, veterans and individuals with disabilities are encouraged to apply. We're EXTREMELY LIBERAL, and Dietydamned proud of it!

APPLICATION INFORMATION
Contact:
Smith College

Online App. Form:
https://smithcollege.wd5.myworkdayjobs.com/en-US/smithcollege/job/Smith-College/Dispatcher_R-202100170?source=HigherEdJobs

Smith College is an EO/AA/Vet/Disability Employer.
 
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