[MCOA41]

I have had some calls from On-Star and other such services. I tell you these people need to get there act together.

3 times I recieved calls from them about disabled cars that have there services on I91. I91 does not run through my town. It is on the western edge of the city west of me.

Each time they have called I have asked them where their GPS shows the vehicle at. The person will state the city next to me or the one north of them. So why are they calling me? Because the driver said he just passed am exit sign for my town. I suggested to the On-Star that they should use their GPS when making contact with emergency services so there is no delay. I still get calls once in a while.

I am thinking it is their policy to call the town that the people mention. Is so they need to review this policy.

Anyone else have problems with On-Star or other such services?

 

[tomahawk]

I get calls from them often... usually nice, not-so-bright operators, but I have not personally received any calls here for out-of-town responses. They are national operators, and from my experiences with them, what we ask for is not necessarily what they are used to giving out.

-Mike

 

[pickels]

I have had probems with them too. We have an auto auction in our town and they are always calling when the emergency switch is activated. When they tell me the location I tell them I am not sending anyone out and they don't seem to like it. I even received a call for mv on a highway and we have none that go through my town. They really need to get it together better.

 

[bpd145]

I've had a couple of problems with their 'distress' locations too. Just the other night, I was sent all over the place looking for a car with an "air-bag deployment". First it was on X street; I check the area and come up with nothing. Fifteen minutes later, another On-Star call for a 'help signal' on Z street, the other side of town. Only thing I found there was a Yukon on a flat bed, but at 3 in the morning the calls for service are usually legit.

I wish that they would give you more than the VIN when they call in. The desk can screw up 17 digits a lot easier than 6.

Mike,, check your in-house... Antoine Walker has On-Star in his ride; he forgets to turn off the headlights when he flies out of your town.

 

[tomahawk]

HAH! Apparently he does, doesn't he... lol! I would hope with that kind of ride, he would.

Sounds like my department is one of the more fortunate ones, either that or I just happen to luck out when OnStar calls me.

-Mike

 

[MrJim911]

The last time I got a call from them they would not give me the plate number or the vehicle color. They also woulnd't give me the name of the vehicle owner. Don't call us if you don't want us to find the vehicle.

 

[COLE]

I get the same thing all time. Someone hits the medical alert button and they can't give any information about the owner or car. They can't track the car and tell you where it is or direction of travel. What's the point of having the system. Then we never hear back from On-star. It would be nice to know if the person made it home alive, if they got another activation, or what.

 

[Dr.Magoo]

Funny...they don't seem to mention these problems on their radio commercials. :?

 

[EFG]

The only call I have ever got from On Star was for a domestic in progress. Turned out to be a fatal accident, but the location was dead on balls accurate. PS. the car slid sideways into a tree, so no airbags deployed.