Typing
I also think it depends on the set up you have in your center.
There are still alot of centers in MA that have just one dispatcher taking all calls and dispatching for police, fire, ems, dpw and so on, plus dealing with walk-ins. That can make it harder to type directly into the CAD.
Places like Springfield where they have 4-5 call takers and 2 dispatchers and they ONLY take police calls it is easier for the call takers to type it into the CAD.
Either way with some proper training, typing courses (paid for by the dept) and patients I think typing directly into the CAD can be done.
I also like the notes, I can refer to them much quicker. I keep my notes for 3 years then they are used to help me start a romantic fire in my fire place

nfire: . This has been great because I have had questions asked a day or two later and I just flip through and there is the info they are looking for.