My school's department used ARMS... I was not a big fan of it personally, as it was very cumbersome for a fairly small department. I guess it was better than the old style of how we did our logs - in a plain Word document!
Any idea what your new dept uses?
I like IMC it is user friendly and each user can costumize it to their liking (color, layout and so on).
Only thing I d not like is you can go back into your calls and change the time. This is good if you mess up or get real bisy but it leaves it open for users not being on the up and up.
MCOA, I have no idea what my new department uses. Just got hired two days ago, I have not even set foot in the communications center yet!
The Vineyard still does it the old fashioned way, eh? I know that Nantucket PD does not; dispatch system, cruiser laptops, and the report writing system is all tied together. A bit confusing, it is not Windows-based... but it works.
725, seems like "not user friendly" is a standard term with these new "high tech" CAD systems. Yuck!
Springfield uses a UNIX based CAD in Dispatch, the MDT is Packcluster and the PO's use IMC in the cars and stations for report. IMC is windows based and their CAD is UNIX based. Do not know how Bill (supervisor for springfield dispatch) does it.
Good call on QED . . . my dept "upgraded" last year to it. The previous system was ancient . . . but this system is not much better.
MCOA41 . . . QED stands for Queues Enforth Development. They used to be out of Cambridge, but I think they moved to Malden recently. Cambridge 911 uses the same system as my dept - i don't know how they like it but our version is horrific.
In Halifax we use IMC and have found from talking to some depts. who also use it and having problems is that they are not really using it to its full capacity, we have used it for quite some time and happy with it.