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Quinsigamond Campus Police Department
Communications Dispatcher I (Second Shift) (One or More)
About Quinsigamond Community College:


The Campus Police Department is located on the first floor of the Athletic Center, Room 136 AC and is currently staffed by a Chief of Police, Deputy Chief of Administration, Deputy Chief of Operations, three Patrol Sergeants,one Detective, eight full-time Police Officers, two Security Officers and two Dispatchers. Campus Police Officers receive basic and in-service training from the Massachusetts State Police Academy and the Municipal Police Training Committee. They also receive specialized training from various police agencies throughout the state and country.

Campus Police Officers receive their authority from Chapter 22C of Massachusetts General Laws, Section 63 and have special state police arrest powers on land and buildings owned, or used by the institution. The officers are charged with the enforcement of all state and local laws as well as any College regulations and policies on College property. The department works closely with state, city and federal police and fire agencies to assist with the safety of the College community.

Campus Police

QCC was established in 1963 to provide access to higher education to residents of Central Massachusetts. Since the early 60s, enrollment has grown from 300 to over 13,000 full and part-time day and evening students served. QCC offers over 70 associate degree and certificate career options in Business, Health Care, Technology, Liberal Arts, and Human Services. Additionally, over 137 credit and 300 noncredit courses are offered online, and a wide variety of non-credit courses, workshops, and seminars are available through the Training and Education Center located in downtown Worcester. In addition to the main campus, the College provides additional programs in Southbridge, at the Senior Center in Worcester (Hospitality & Recreation Management), and at Burncoat High School (Automotive Technology).

GENERAL STATEMENT OF RESPONSIBILITIES: Incumbents of this position transmit messages from a radio communications base station; monitor various radio frequencies; operate radio transmitting and receiving equipment; maintain records and logs of messages; search files to obtain information; coordinate radio communications; and perform related work as required. (This position is a police dispatcher with the QCC Police Department)
Job Description:

SUPERVISION RECEIVED:
Reports to Chief of Police or other employees employed within the Department of Public Safety of higher grade.

SUPERVISION EXERCISED:
None.

DUTIES AND RESPONSIBILITIES:
1. Oversees and monitors communications activities in order to ensure compliance with governing laws, rules and regulations.
2. Oversees and monitors communication dispatch activities for multiple alternative campus locations, in addition to the main campus.
3. Testifies in court proceedings.
4. Serves as the first point-of-contact for callers and walk-in customers requesting service from the Quinsigamond Police Department.
5. Reviews all dispatch logs for completeness, accuracy and punctuality.
6. Handles confidential information appropriately.
7. Advises, directs and interprets emergency calls for service and initiates police, fire, emergency medical response and DPW as needed, to incidents.
8. Initiates emergency alerts for notifying or updating campus personnel of ongoing emergency conditions.
9. Monitors intrusion, duress, fire and card access alarms and notifies and directs the appropriate personnel to respond.
10. Monitors police scanner from the Worcester Police Department and advises Quinsigamond police patrol personnel of emergency types of calls occurring in the general QCC peripheral property area.
11. Operates a multi-line telephone system, emergency telephone system, emergency alert systems (i.e. text messages, etc.) and directs calls to appropriate personnel, providing information as requested.
12. Considered essential personnel during inclement weather and/or emergencies.
13. Ability to be potentially "on-call" during off hours or weekends to conduct emergency mass notifications and/or inclement weather notifications.
14. Documents all pertinent information relating to incidents on campus, personnel matters, etc. on the computerized incident reporting management system. (police log)
15. Compiles the CLERY Crime Log.
16. Compiles and provides a statistical data report to the Chief (when requested).
17. Receives and relays LEAPS terminal information to appropriate police personnel.
18. Prepares and submits electronic work orders to the Facilities Department (when applicable).
19. Initiates (and documents) employee call-backs for maintenance emergencies, after normal business hours.
20. Initiates telephone notifications to various College officials in the event emergencies or other critical incidents, as directed by the on-duty supervisor.
21. Updates, organizes, and maintains, all emergency response manuals; alarm codes, and applicable policy manuals kept within the dispatch area.
22. Dispenses keys to authorized persons following prescribed sign-out and retrieval procedures.
23. Receives and controls "administrative journal (police log) entries" for lost and found property.
24. Performs several tasks related to the parking program to include the issuance of parking decals, the filing of applications and citations and the data entry that is related to the violations that are issued.
25. Assists IT System Administrator with software issues ? IMC, CJIS.
26. Provides oversight of the Dispatch unit, including work schedules.
27. Oversees training of dispatchers and officers which includes training assessment.
28. Assists in the selection and development of new dispatchers.
29. Acts as the department card access operator.
30. Follows departmental policies and appropriate laws.
31. Attends required trainings.
32. Actively supports the teaching and learning process; practicing honesty and integrity in and out of the classroom; strives to create and support a student-centered environment while fostering academic innovation and excellence.
33. Works actively with other areas of the college to ensure a spirit of college wide collaboration, collegiality, civility, and teamwork. Respects the function of dissent in an academic institution while advancing a collegial atmosphere of campus collaboration.
34. Embraces the ideals of diversity and inclusiveness and supports the equal rights of all people by advancing the understanding and appreciation of differences including age, race, gender, ability, religious convictions, socio-economic status, ethnic heritage, or sexual orientation.
35. Provides flexible, responsive and high quality service to all, be they students, community, or staff, and continuously assessing processes and procedures and revising accordingly.
36. Performs other duties as assigned.


Requirements:


MINIMUM QUALIFICATIONS:
1. Ability to read, write and comprehend the English language and use proper English grammar.
2. Ability to speak clearly and distinctly, and to give oral instructions in a precise, understandable manner.
3. Ability to gather information through questioning individuals and by examining records and documents.
4. Ability to work accurately with names, numbers, codes and/or symbols, and to maintain accurate records.
5. Ability to deal tactfully with others, and to maintain a calm manner, make decisions and act quickly in stressful and emergency situations.
6. Ability to exercise discretion in handling confidential information.
7. Ability to work independently.
8. Must pass a dispatch entry level psychological screening.

PREFERRED QUALIFICATIONS:
1. Associate's Degree or a combination of education and experience.
2. Excellent oral and written communication skills.
3. Employment experience requiring detailed documentation.
4. Experience in higher education.
5. Customer service experience.
6. First Responder/CPR Certified.
7. Experience operating a variety of communication hardware such as phone, two-way radio, or paging.
8. Experience dispatching law enforcement, fire and/or emergency medical services; experience answering complaints and providing information in a public contact environment.
9. 1 or more years of experience with IMC Tri-Tech dispatch software platform.


Additional Information:


SALARY/HOURS:
$650.59 per 37.5 hour week. Monday to Friday from 2:00 p.m. to 10:00 p.m. Full-time benefited position. Successful applicant must successfully complete a background check.


Application Instructions:


TO APPLY:

Visit our website at www.QCC.edu/human-resoures for information about our college. All applicants MUST APPLY ON-LINE by February 19, 2017. Successful applicants will be required to complete a Criminal Offender Record Information (CORI/SORI) request. Bilingual persons are encouraged to apply. Quinsigamond Community College is an equal opportunity affirmative action college supporting diversity.
 
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