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An Equal Opportunity/Affirmative Action Employer. Women, minorities, veterans, and people with disabilities are strongly encouraged to apply.


Agency Name:
Department Of Revenue

Official Title:
Child Supp Enforce Spec (A/B)

Functional Title:

Occupational Group:
Social Service

Position Type:
Civil Service

Civil Service Exam Required:


Salary Range:
$36,140.52 to $49,217.74

Bargaining Unit:


Number of Vacancies:


City/Town Location:
Barnstable; Boston; Brockton; Chelsea; Pittsfield; Salem; Springfield; Worcester

Facility Location:
Candidates for offices other than Western Massachusetts should expect to start employment in the Customer Service Bureau in Chelsea

South East; Boston; South East; Metro Boston; Western; North East; Western; Central

Application Deadline:

Posting ID:

Child Support Enforcement Specialists evaluate and monitor child support cases to establish paternity and to establish, modify, and enforce child support orders; prepare cases for court action; ensure compliance with child support agreements and court orders; conduct research to locate non-custodial parents and identify asset/income available to meet child support obligations; research cases involving failure to pay court-ordered child support; ensure the accuracy of case information by performing reviews and adjusting case information when needed; and assist custodial and non-custodial parents by providing information to them regarding their child support cases through telephone calls, in face to face meetings, or in writing.

Selected candidate must be able to attend statewide trainings at various office sites.


The following qualifications are required for entry into salary range (A):

REQUIRED WORK EXPERIENCE: At least two years of full-time, or equivalent part-time, professional or paraprofessional experience in social work, social casework, personnel interviewing, claims adjudication, job placement, recruitment, vocational counseling, employment counseling, rehabilitation counseling, regulatory administration, credit and collections investigation, educational counseling, law enforcement, legal work, or court procedures.

- A Bachelor's or higher degree may be substituted for the required experience on the basis of two years of education for one year of experience.

- One year of education equals 30 semester hours. Education toward a degree will be prorated on the basis of the proportion of the requirements actually completed.

LICENSES: Based on assignment, travel may be required. Those employees who elect to use a motor vehicle for travel must have a current and valid Massachusetts Class D Motor Vehicle Operator's license or the equivalent from another state.

Employees who were initially hired directly into salary range (A) may advance to salary range (B) at any time after hire based upon the following evidence of level (B) competencies:

- Satisfactory completion of a full year performance evaluation cycle.

Preferred Qualifications:
·Ability to accurately gather and record information by questioning individuals, reviewing records and documents.
·Ability to evaluate information and to make appropriate recommendations.
·Ability to maintain accurate records.
·Ability to communicate effectively both orally and in writing.
·Ability to exercise discretion in handling confidential information.
·Ability to establish rapport and to collaborate with others in order to accomplish work objectives.
·Ability to establish rapport with persons from different ethnic, cultural and economic backgrounds.
·Ability to maintain a calm manner in stressful situations.
·Working knowledge of software applications (e.g. word processing, electronic spreadsheets, mainframe databases).

This is a civil service position. If there is no civil service list for this title, employees appointed must take and pass the next Civil Service examination when administered.
Initially restricted to those who have taken and passed the civil service examination for this position, then to all others. These appointments are provisional, subject to the civil service process.

Any employee who possesses the necessary qualifications and wishes to be considered for the position(s) should complete the following steps.

Submit an application in the form of a memorandum, including the information listed below:
1. Job title
2. Internal job announcement # 04-CSE-041
3. Inclusive dates of service
4. Listing of all academic attainment and applicants current grade

Any candidate whose name may appear on the civil service list for this position should indicate this information in writing at the time of application.

All applicants must attach an updated resume to the application.

Unless otherwise indicated applicants must provide a copy of their final EPRS form for the previous fiscal year.

Application Instructions:
·A writing sample, to be done on-site, will be requested following the interview.

How to apply:
Mail cover letter and resume to:

Kathryn Duarte, Program Coordinator
Department Of Revenue/CSE
P.O. Box 9561
Boston, MA 02114-9561

Agency Web Address:

Affirmative Action Officer: Mr. Angel L. Zayas, (617) 626-3410
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