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Dispatcher
Assumption University
in Worcester, MA

Apply on Institution's Website

Type: Full-Time
Posted: 11/22/2021
Category: Police and Public Safety

Company Description:
Assumption University is a comprehensive, Catholic liberal arts institution sponsored by the Augustinians of the Assumption. We awaken in students a sense of wonder, discovery, and purpose, forming graduates known for their intellectual seriousness, thoughtful citizenship, and devotion to the common good. Our curricular and co-curricular programs provide students with an education that shapes their souls, forms them intellectually, and prepares them for meaningful careers. We are a diverse community that welcomes different points of view and embraces all who share our mission. Enlivened by the Catholic affirmation of the harmony of faith and reason and by the pursuit of the truth in the company of friends, an Assumption education transforms the minds and hearts of students. An Equal Opportunity Employer. Assumption favors diversity, ecumenically welcomes all who share its goals, and strongly encourages applicants from underrepresented racial minorities to apply.

Job Description:
BASIC PURPOSE: Serves as the first point of contact for campus police officers, students, member of the Assumption University community, outside law enforcement/emergency personnel and other agencies, in support of the mission of the University.
ACCOUNTIBILITIES:
1. Works in a multi-tasked environment, which requires confidentiality and the ability to transfer accurate and timely information.
2. Receives emergency and non-emergency requests and calls for services that arrive through the Communications Center (whether by telephone, walk-ins, radio transceiver, and 911 system) and dispatches Police Officers when required.
3. Must be able to react quickly and think clearly in emergency situations, evaluate information received and coordinate the proper action to take.
4. Maintains communications with outside agencies including law enforcement/fire dept/emergency personnel.
5. Conducts radio contact with officers on patrol and Residential Life Staff to include accurate status of duty (location, assignment, condition).
6. Enters daily log activities in an accurate and complete manner to include "who, what, when, where, why information."
7. Enters lost and found items in the appropriate places and locks it up in the Evidence Cabinet.
8. Responds to request for information using various databases i.e. IMC, LEAPS and the Assumption Web pages.
9. Updates the snowline webpage, when required.
10. Monitors the University fire alarm panel and burglar alarm systems, and follows prescribed procedures for notification of the Worcester Fire Department or officers on duty.
11. Ensures that DPS keys are accounted for and signed out accordingly.
12. Provides customer service to individuals entering the Dispatch area.
13. Issues parking stickers, student and employee ID's; provide administrative forms/applications i.e. Handicapped Placard applications, Freshman Exception Parking Application to the University community, when required.
14. Monitors the distribution, charging and storage of the residential life radios.
15. Ensures that LEAPS usage is in accordance with CJIS policies.
16. Answers incoming calls to the University in the absence of the switchboard operator to ensure 24-hour coverage of University telephone lines.
17. Submits work orders via email to Building & Grounds, when necessary.
18. Familiarizes themselves with the names (nicknames), locations of buildings, streets and parking lots on campus.
19. Reviews and complies with the Department's Policies and Procedures.
20. Maintains current knowledge of campus events through a variety of University calendars
21. Performs other related duties as assigned.

Requirements:
  • Applicants must be willing to contribute actively to the mission of the University as well as show respect for the Catholic and Assumptionist identity of Assumption University.
  • High school diploma or equivalent required.
  • Fast computer skills required.
  • Experience using two-way radio communication systems preferred.
  • Experience with Leaps and IMC databases a plus.
  • Willingness to be CPR/AED certified.
  • Students studying Criminal Justice are encouraged to apply.
  • Experience with Schlage Card Access preferred.

Additional Information:
SCOPE:
  • Interacts frequently with students, staff, faculty, administrators, and visitors to the University.
  • Must be able to maintain a high degree of confidentiality.
  • As an "essential employee" you are expected to make every effort to report to work regardless of weather conditions or if the University is closed. In addition, you may be required to remain on duty beyond your normal shift and/or be available on a 24-hour notice to report for duty without advance notice due to emergencies or staffing shortages.
  • Shifts are subject to yearly bids by seniority. Shifts may be adjusted/changed at the discretion of the Director of Public Safety.
  • Certified or ability to obtain certification in CPR and First Aid required.
  • Must be able to pass a criminal history background check.
WORKING CONDITIONS AND PHYSICAL EFFORT:
  • Exposure to distressed or dissatisfied individuals in need of assistance.
  • Work may include extended periods of sitting or standing.

Application Instructions:
Please be sure to submit your cover letter addressing qualifications for this position along with your resume.
Thank you

The University recognizes the essential contribution of a diverse community of students, faculty, and staff. Accordingly, Assumption University commits itself to maintaining a welcoming environment for all people and to complying with all state and federal laws prohibiting discrimination in employment and its educational programs on the basis of race, color, national origin, sex, religion, disability, age, marital or parental status, sexual orientation, genetic information or family medical history, military status, or other legally protected status. Assumption University rejects and condemns all forms of harassment, wrongful discrimination, and disrespect.
 
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