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Action Ambulance receives Mass Excellence award

Wed Oct 01, 2008, 05:53 PM EDT

Ipswich -
Action Ambulance Service, a family-owned company providing Advanced Life Support and Basic Life Support 911 service to the Town of Ipswich and area communities, has received a Mass Excellence Award.
Mass Excellence is a statewide Malcolm Baldridge-based assessment and award program. The program requires a written application submitted to the examination team, a review of the application, a thorough site evaluation and a review of the application package by the Board of Directors.
In December of 2007, Action completed the written application and submitted it for consideration.
"The process of writing the application required that we do a very intense self evaluation of our leadership team, community relations, Information Technology, internal and external customer service, employee engagement, all areas of our organization. This was a great experience for us and provided us with the opportunity to work as a team to make improvements." Said Stacey Scott, vice president of organizational development.
The Site Examination Team visited Action in April of 2008 for a two-day evaluation of all departments and locations. Recently, Mass Excellence Executive Director Len Denault presented Action Ambulance Service with the Silver Level Award. This signifies that Action Ambulance Service has a solid leadership commitment to employees, a systematic approach in achieving forward-looking, overall improvement gaining results in key areas.
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