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Martha's Vinyard Launches State's First '311' System
Officials Describe New System As 'Urgency, not emergency.'
POSTED: 11:37 a.m. EDT June 16, 2003
"UPDATED: 11:44 a.m. EDT June 16, 2003
EDGARTOWN, Mass. -- "Urgency, not emergency."
That's how officials describe a new 311 system taking effect in the six Martha's Vineyard towns Monday. The 311 system is designed to keep the 911 telephone system as free as possible of non-emergency calls.
Martha's Vineyard is the first region in Massachusetts to implement the 311. It's part of a national effort to reduce the number of unnecessary 911 calls that can clog up the emergency response system.
Residents of the island and tourists will be encouraged to dial 311 if they need non-emergency fire or police assistance or other town information.
New York, Los Angeles and Baltimore are among the major urban areas that have launched 311 systems."
OOOOkkkkaaay.......It seems like a good idea, but in most cases wont the same person thats answering the 311 line be responsible for the 911 line? I hope their dispatchers like answering 3 seperate phones now.
Officials Describe New System As 'Urgency, not emergency.'
POSTED: 11:37 a.m. EDT June 16, 2003
"UPDATED: 11:44 a.m. EDT June 16, 2003
EDGARTOWN, Mass. -- "Urgency, not emergency."
That's how officials describe a new 311 system taking effect in the six Martha's Vineyard towns Monday. The 311 system is designed to keep the 911 telephone system as free as possible of non-emergency calls.
Martha's Vineyard is the first region in Massachusetts to implement the 311. It's part of a national effort to reduce the number of unnecessary 911 calls that can clog up the emergency response system.
Residents of the island and tourists will be encouraged to dial 311 if they need non-emergency fire or police assistance or other town information.
New York, Los Angeles and Baltimore are among the major urban areas that have launched 311 systems."
OOOOkkkkaaay.......It seems like a good idea, but in most cases wont the same person thats answering the 311 line be responsible for the 911 line? I hope their dispatchers like answering 3 seperate phones now.