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HOOKSETT, N.H. -- Emergency phone service in Hooksett has been interrupted three times in the past three weeks, police said.Police said their lines were disconnected on June 25, June 28 and July 11, and it took them about an hour to be restored each time. While the lines were out, the 911 call center in Concord, N.H., couldn't phone Hooksett police, and there were delays in transferring dispatch calls to the Merrimack County Sheriff's Department during the outages, police said."It's very dangerous," Capt. Jon Daigle said. "It's a high-liability situation -- not just for the citizens of Hooksett, but for our emergency responders who are dealing with potential situations that we're not getting proper information on all 911 calls are fielded in Concord, which can almost instantly connect them with the emergency lines in the appropriate cities and towns. Police said that when the Hooksett emergency lines are down, the Concord center has to communicate with them by teletype, which takes much more time.Hooksett officials said that during business hours, they can contact their service provider, One Communications, and the issue is quickly resolved. But they said it's a struggle after hours, when they have to call an 800 number for help."When I finally get through, I'm put on hold by an automated system," said Sheri Brown, communications supervisor for the police department. "It takes about an hour to get a hold of a customer service representative. Then, we have to explain to them how to transfer our lines, even though we have a system in place."Police officials said the town switched phone providers about a year ago to save an estimated $20,000. They said they are addressing the issue with One Communications and the town.One Communications did not return several calls from WMUR requesting a comment
WMUR
 
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