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It doesn't take any longer to be nice

(Click here to view the original thread on the MassCops Message Board)

Posted by: alphadog1

The cop shift.

That's when we reporters are assigned to the desk right next to the police scanner for at least eight hours.

If anything happens -- say, if a motorist hits a deer on Route 4 in Chelmsford, which happened Thanksgiving night about four years ago -- the reporter on duty (in that case, me) has to jump in the car and go cover the incident. Spot news, it's called.

If there is a photographer around, they'll run out, too. If not, it's up to us to grab one of the digital cameras and shoot our own photos. An important lesson, which I had to learn the hard way, make sure the camera has batteries and a memory card.

If we have to take our own photos, that means that when we return from the scene, not only are we required to write the story, but now we must process the photos, caption them and submit them to the editor, who, in turn, will ask, "Is this all you got? Maybe we can use them."
Most of us in the newsroom take turns doing the cop shift. While we have regular police reporters, there are times, mostly holidays, or if there is more than one spot-news story occurring at the same time, when we are asked, cajoled or bribed, to fill in.

Not that I'm complaining. I actually like the cop shift. The shift starts with a series of phone calls to all the precincts in the Greater Lowell area. The calls go something like this: "(Fill in the town) Police Department. This is dispatcher (fill in the name.) This line is recorded." "Hi. This is Dennis. I'm calling from The Lowell Sun to see if anything is ..." "Nothing going on." Click.

Touchy lot, those dispatchers. Which leads me to the point of this column.
Be nice. I'm nice to you when I call your police station. I know you're very busy, and I'm pleasant and polite. It doesn't hurt to be nice. And it's not all the dispatchers. Some are very nice. Billerica, Tyngsboro, Westford, Ayer, Groton and Dracut, all like to chit-chat for a moment or two before telling the reporter that nothing is going on. If I can keep them on the line long enough, I'll ask for the shift commander, or the officer in charge, (O.I.C. in cop lingo,) or the desk sergeant.

The reporter then asks if there have been any accidents, fires, arrests, that we may have missed in the last eight hours. Anything.

Most of the time, it's an exercise in futility because very rarely do they give the reporter any information on the spot, even if a jetliner crashes on Main Street. But you have to at least make the call. Some towns have a policy that only the public-information officer, (P.I.O. in cop lingo,) can release information to the public. Hence, the title.

Sometimes, I'll borrow a technique used by veteran Sun cop reporter Jack Minch: "Hi. This is Dennis from The Sun. Any murder or mayhem going on out there that we should know about?"

I tried this with a dispatcher from Pepperell. "Murder and mayhem? You do know you called Pepperell, right? We haven't had so much as a toilet papering."

See? Now that was funny, and the dispatcher was nice and pleasant. Was that hard?

Some towns are very helpful, especially in New Hampshire. Pelham and Hudson will fax or e-mail press releases that detail major arrests or incidents. The State Police in Massachusetts are also very good in providing information in a timely manner.

Some towns have this new phone system that gives you a recorded list of options when you call. "For the detective bureau, press 1. For accidents, press 2," and on and on. "If this is an emergency, you've probably already expired by now. Please hang up."

The point is, we all have a job to do, and I think it would make it a lot easier for everyone involved if we were all nicer to each other.

Make it a New Year's resolution.


Posted by: Hb13

As a Dispatcher for the past 3 years I will honestly say I am one of the first people to hang up/blow off the reporters when they call IF we are busy if we are not I usually try to be at least civil towards them. What this douche bag doesn't realize is that when you're working a structure fire in a town and the other towns (i dispatch for 10) are attempting to do their thing it's busy real busy, then you get the phone ringing and some news reporter shit head calls and asks anything going on and you say nicely sorry busy call back. you hang up and 30 seconds later phone rings and like magic it is that same reportere "so whats going on??" thats when I go to the old CLICK.
I seriously dislike reporters calling dispatch centers for that. It annoys me and they know we aren't going to give them anything even if "an airliner crashes on main street"

My recomendation for them is GO F*&k Yourselves


Posted by: Wolfman

Between the sensationalizatin of trivial horseshit, misquotes and half-assed reporting of actual events, propensity to kick the cops bags in without hesitation on details / pay rates / OT and outright ignoring of good police work being done, I can understand why cops/dispatchers are reluctant to spend time on the phone with the press. While there's really no need to be rude, arrest logs are public record, let them get off their lazy asses and waddle to the station to have a look.

"Hi, Joe Schmoe from TV News. Any arrests on the overnight?"

"Well, we had 3 warrants, 2 drunks and a drug pinch. Also handles a couple crashes and a truck lost its load."

"Were there any weapons with the drugs?"

"No, it looks like a college kid who was reupping a supply of heroin for some of his classmates. We get an awful lot of that here."
(Opportunity for a nice piece on drug trade in the colleges. Missed.)

"Ah. The warrants - what were they for?"

"Motor vehicle stuff, one guy has 8 charges of operating on a suspended license, one was operating after a revocation for 3rd offense OUI and the other was an unlicensed immigrant who has 4 different names in the system going back 6 years."
(opportunity to delve into the proliferation of suspended operators, new OUI laws, and the fact that illegal immigrations IS affecting our resources. Missed.)

 "Really. Well how about the drunks? Anyone important?"

"Well, to their families they probably are."
(opportunity to illustrate to the public how OUI can affect the everyday citizen's life. Missed.)

 "Ha, ha, ha. Well, you have a good day." -click-

So much for reporting the news as opposed to grabbing the big scoop. Reap what you sow, media.


Posted by: Harley387

If more news reporters were more inclined to report NEWS and FACTS, and less inclined to be such cop-hating liberal vultures, then perhaps they would see more cooperation from police. In my experience, reporters have no desire to report TRUTH, they only seek to print BULLSHIT that sells papers.


Posted by: jettsixx

All good points. I love when they call-

reporter: anything going on

Me: nope wouldnt tell ya if there was, click

Friendly advice-Start writing pro law enfrorcement articles and maybe you will get the reputation for being the one "OK" reporter in a sea of useless storytellers.


Posted by: PearlOnyx

The media are the first ones to throw us under the bus, misquote us, and dump on the few decent benefits we get, and then they wonder why we don't welcome them with open arms. Courtesy goes both ways.


Posted by: Redleg13D

Quote:
Originally Posted by PearlOnyx
The media are the first ones to throw us under the bus, misquote us, and dump on the few decent benefits we get, and then they wonder why we don't welcome them with open arms. Courtesy goes both ways.
Exactly.

Let's say that Dispatcher So-and-so gives Reporter D-bag just a "bit" of "what's happening"... the next day there will be a story titled "police giving away details of event".

The news business is a business. They wont give a rats ass how you do your job 99.999% of the time. They care about that .001% of the time you did something wrong.

1 "aw shit" = @1,000 "attaboy"s


Posted by: sabreRED

I gotta chime in on this one . . .

reporter: "anything going on"
me: "yeah radio shack is having a sale on scanners . . . "
:: awkward silence :: . . . :: click ::


Seriously though, just because its the "non-emergency" line doesn't mean calling it won't interfere with what the dispatchers are doing.


And the worst part is there are a dozen or so buff groups out there that they can get any and all of the information they need from. For instance in my area there is providence citywide, a group of fire buffs, who somehow seem to know whats going on before we do. Call them up and bother them, we got a job to do and it in no way shape or form involves selling newspapers.


Posted by: Harley387

Gee...no replies from members of the press?


Posted by: Mongo

The point is, we all have a job to do, and I think it would make it a lot easier for everyone involved if we were all nicer to each other. {quote}


Ya you are a MIS-INFORMATION WHORE.

I am always professional.

Not nice.

Unfourtunately you do not know the difference or why it has to be that way.


Posted by: RodneyFarva

The things is they are getting all the same info the dispatcher is getting over the scanner yet the still feel if they call we can give them more.

Now with that said I am the first asshole to say "call such and such town I heard they have something going on".


Posted by: lpwpd722

To the reporter(s). We realize you have a job to do, but you also have to realize we have a job to do. If I just dispatched a structure fire, car accident etc and you call to "find out" what happened, your going to get hung up on. Plain and simple. If we were responding to YOUR emergency would you want us to be interupted by a reporter? I am more than happy to chat with you about the weather for a few minutes if I am not busy, but otherwise, back off and let me do my job, then after the shit is done hitting the fan, and you will know when because you do have a scanner, then I will be glad to give your message to the Sarge or Chief so that they can provide you with a press release. You know that a dispatcher can't give you info, so please, show respect and let us do our job, then you can do yours.


Posted by: RodneyFarva

well said.


Posted by: PearlOnyx

This is why I like my agency now transmitting digital and encrypted. Unfortunately, county which takes the 911 calls, and fire are analog, so they hear all the calls going out, just not the chatter when we get there. Do you guys have the freelance newsguys up there (i.e. college kids with expensive cameras that show up at your calls)? The real news rarely actually shows up to calls, but you get these freelance guys who are always dying for a soundbite, or are trying to videotape all the carnage that probably isn't appropriate for live tv. They work for small companies who sell footage to the real news. Oh well, we all have a job to do I guess...


Posted by: LA Copper

Reporters out my way don't call dispatchers, they call the station. They get one of the desk officers and without identifying themselves, they ask for the watch commander.

I pick up the phone and they tell me they're so and so from Channel so and so or from the LA Times. They then ask what the deal is with the shooting call at Main and Elm Street. The only problem is they're calling within a minute of the call being dispatched. They don't even give the officers time to actually arrive to the call! Either that or the officers have just arrived and are just beginning their investigation.

These guys are unbelievable and don't seem to have much common sense. I always try to be nice to them (even though they're a pain in the neck) 'cause you never know when we might need their assistance.


Posted by: chief801

Okay, I'll put the target on my forehead again...

First of all, reporter or not, no one should be hung up on. Part of our responsibility is to not only respond to and resolve incidents, but to provide the public information on public safety issues. You want them to quit bugging you while you are busy try "It's still unfolding, give me your number and I'll have someone get back to you as soon as we can".

Reporters burn us because we keep them out. Build a relationship and they will be less likely to burn you. If one burns you, exclude them. Word travels quickly in their circles. The editor will wonder why every other paper is getting the story and their reporter doesn't. I've done it...it works.

If we don't give them information they are forced to seek out other sources. It is those outside sources that we need to worry about, that provide the anti-cop spin. Your department PIO, or whoever handles the press needs to be proactive. Invite them in and lay down the rules and processes for dissemination of information. Again, the ones who are cooperative after that, treat them right. The one's who don't want to play by the rules, explain to them that they need to file a public records request and the department will respond within the time period prescribed by statute. They'll get the message.

Any way you slice it, rudeness is not the answer.

Go ahead ladies and gentlemen, fire away with your comments...I fully expect them...


Posted by: LA Copper

I quite agree with you, Chief...


Posted by: DodgeRam

O.I.C. in cop lingo... OHHHH I ALWAYS THOUGHT IT MEANT OVERSEA'S INDIAN CITIZEN!!! Now I know why I got all those funny looks from the LT.


Posted by: RodneyFarva

Rudeness is not the answer, true. however it would be one less call the dispatcher would have to deal with. in seven years of dispatching for a moderate size city in the metro west area I can tell you first hand how much the job sucks what kind of stupid calls you can expect on a daily basis. I once have a guy call up wanting to know what the score is on football game, or if there are fire works this year or my personal favorite, directions to the mall. and normally my response is (after they been on hold for about ten minutes) "why are you calling the police for this?" then after I give them the info because that's the kind of sucker I am, I hang up the phone and call the guy a moron or dumb mofo. granted I know the general public thinks the police know everything, but still use you own initiative, pick up a phone book or even google it, its free but don't call the police. it could be the one time officer so and so is getting the snots kicked out of him manages to grab his radio and scream his location, meanwhile the dispatcher yapping to a reporter about a water main break or giving some tard directions to Best Buy. ....but ya know what they say "in a perfect world"...oh well



Posted by: SinePari

Quote:
Originally Posted by chief801
Okay, I'll put the target on my forehead again...

First of all, reporter or not, no one should be hung up on. Part of our responsibility is to not only respond to and resolve incidents, but to provide the public information on public safety issues. You want them to quit bugging you while you are busy try "It's still unfolding, give me your number and I'll have someone get back to you as soon as we can".

Reporters burn us because we keep them out. Build a relationship and they will be less likely to burn you. If one burns you, exclude them. Word travels quickly in their circles. The editor will wonder why every other paper is getting the story and their reporter doesn't. I've done it...it works.

If we don't give them information they are forced to seek out other sources. It is those outside sources that we need to worry about, that provide the anti-cop spin. Your department PIO, or whoever handles the press needs to be proactive. Invite them in and lay down the rules and processes for dissemination of information. Again, the ones who are cooperative after that, treat them right. The one's who don't want to play by the rules, explain to them that they need to file a public records request and the department will respond within the time period prescribed by statute. They'll get the message.

Any way you slice it, rudeness is not the answer.

Go ahead ladies and gentlemen, fire away with your comments...I fully expect them...
I agree. The relationships for us "locals" who live and work in the same area are very important. The traffic reporters don't need to call, they have the scanners and hear what's going on real time.


Posted by: mtc

Polite and courteous yes, but there are many many reporters out there that plain don't deserve courteous treatment as they are being sneaky liars trying to get information they aren't privy to, from people they know they aren't supposed to be calling.

The Globe and Ch5 are the worst offenders at our place.


Posted by: LA Copper

Quote:
Originally Posted by mtc
Polite and courteous yes, but there are many many reporters out there that plain don't deserve courteous treatment as they are being sneaky liars trying to get information they aren't privy to, from people they know they aren't supposed to be calling.

The Globe and Ch5 are the worst offenders at our place.
As Chief801 mentioned earlier, your management (maybe the chief) should contact their management and lay down some rules and or policies.

As frustrating as they are, sometimes we do need the media to help us. We don't want to tick them off 'cause as we all know, they can certainly make us look bad if they want to.


Posted by: lpwpd722

I agree somewhat. But, when you live in a small town and the shift commander is at the scene as well as the chief and everyone else, and you tell the reporter, there is nothing you can comment on, and they still keep asking, you have to draw the line. I have been a dispatcher for 11 yrs. in a small town, with only one dispatcher on at a time, public safety has to come before public relations. I'm sorry chief if you don't agree with that. MY chief would. I am a good dispatcher, I pride myself on that. Peoples lives and property have to come first.

p.s. to L.A. Copper. I can definitely relate to your comment. The media is a great outlet and we do need them. But, they can make you guys look awful, as well. I know a few great officers who have been prosecuted in the media, for no good reason, except a juicy story.


Posted by: Michele

The department I work for has policy and procedure in place: No press release, no comment. If I have the time, I will talk about the weather or mutant squirrels who've invaded the area...but..if it didn't come out in a press release, I'm not commenting. Like my job, not gonna lose it to help you with a story.


Posted by: lpwpd722

Bravo, Michele, I actually told a reporter that once. They didn't appreciate it. And, I was very nice about it.


Posted by: LA Copper

Quote:
Originally Posted by lpwpd722
I agree somewhat. But, when you live in a small town and the shift commander is at the scene as well as the chief and everyone else, and you tell the reporter, there is nothing you can comment on, and they still keep asking, you have to draw the line. I have been a dispatcher for 11 yrs. in a small town, with only one dispatcher on at a time, public safety has to come before public relations. I'm sorry chief if you don't agree with that. MY chief would. I am a good dispatcher, I pride myself on that. Peoples lives and property have to come first.

p.s. to L.A. Copper. I can definitely relate to your comment. The media is a great outlet and we do need them. But, they can make you guys look awful, as well. I know a few great officers who have been prosecuted in the media, for no good reason, except a juicy story.
At least you talk to them for a short time rather than just hanging up on them right away. As long as you tell them that there is nothing you can comment on, then you have fulfilled your "obligation" to be courteous. If they can't accept that, then that's on them.

As for them making us look awful, there is no doubt about that, you are so right, which is one of the reasons why I always try to be cordial to them. You never know in this business when we might be the subject of the next big story.


Posted by: mtc

I remind them they are not following the rules all media are aware of and are required to follow. Then I tell them I'll be sure and let the PIO know they called us for information.

Then I wish them a nice day!

The Boston area media drool over any opportunity to spin a story against police. That said - they are also very happy to get calls from us for alerts - so they can be the first one's with the broadcast.


Posted by: OutOfManyOne

Why don't you guys just tell them to come read the log, we give nothing to them over the phone.


Posted by: chief801

Quote:
Originally Posted by lpwpd722
I agree somewhat. But, when you live in a small town and the shift commander is at the scene as well as the chief and everyone else, and you tell the reporter, there is nothing you can comment on, and they still keep asking, you have to draw the line. I have been a dispatcher for 11 yrs. in a small town, with only one dispatcher on at a time, public safety has to come before public relations. I'm sorry chief if you don't agree with that. MY chief would. I am a good dispatcher, I pride myself on that. Peoples lives and property have to come first.

p.s. to L.A. Copper. I can definitely relate to your comment. The media is a great outlet and we do need them. But, they can make you guys look awful, as well. I know a few great officers who have been prosecuted in the media, for no good reason, except a juicy story.

Thanks for the lesson...I thought public relations came first! It is amazing what you learn here!


Posted by: lpwpd722

Any questions Chief, Let me know. only kidding. Just a pet peeve of mine. I try to be a shiny happy person all the time, lol


Posted by: Hb13

if we aren't busy it usually goes like this
"Hello _____ news anything happen in your towns tonight?"
me"No been pretty quiet have a good one"
When we are busy
"Hello _________ news anything happen in your towns tonight?"
"Kinda busy could you call back" -or- "Why don't you call this department and leave a message they will get back to you with pr comment before press time"
If they don't like that or say I already called then then i transfer them to MSP General Headquarters so one of them can have the pleasure of talking to them
If they are stupid enough to call back again then i say "nope nothing happening" CLICK


Posted by: Barbrady

We (telecommunicator or officer)are required to refer them to PR officer. Pass the buck.


Posted by: Loyal

L.A.Copper shows class. There is zero reason to be rude or disrespectful when a reporter calls the police station; they are simply doing their job. Simply tell them that you are not allowed to disseminate information. You can do that without an attitude. Surely if LACopper can be courteous, those of you that work in tiny towns can also be - there is no way that you are busier than his department. Being courteous takes no longer than being a rude jerk.
Maybe some of the reporters stick it to the police because being disrespected by police department personnel, each time they call ,makes them less than fond of us. If you want respect, give it.


Posted by: lawdog671

Quote:
Originally Posted by Loyal
L.A.Copper shows class. There is zero reason to be rude or disrespectful when a reporter calls the police station; they are simply doing their job. Simply tell them that you are not allowed to disseminate information. You can do that without an attitude. Surely if LACopper can be courteous, those of you that work in tiny towns can also be - there is no way that you are busier than his department. Being courteous takes no longer than being a rude jerk.
Maybe some of the reporters stick it to the police because being disrespected by police department personnel, each time they call ,makes them less than fond of us. If you want respect, give it.
I think that half the problem is that reporters have no idea what dispatchers really do, especially during any kind of "newsworthy" incident. No matter how politely some people are told it's too busy the onslaught of questions continue..."when's good time to call back".."why ya need me to call back".."what's goin on"..etc...Why must they argue or defend why they are too busy to talk about non emergency issues??...Meanwhile the poor slob dispatching has multiple phone lines ringing off the hook for said incident, radio traffic from police,fire, EMS, and this reporter is probably the thirteenth reporter calling in that just won't accept the guy or girls answer, because they want to break the story. Some of these dispatchers work in regional dispatches and cover multiple towns police,fire, ems and 911 calls..I'm sorry sometimes you just have to hang up. I would say to any reporter who feels he or she was treated rudely, ask yourself this..could you hear the phones in the background? the radio traffic on your scanner that alerted you in the first place? How would you react under similar circumstances....better yet...ride the desk some night with them and do a story on them....not many can do that job at all, let alone proficiently..especially when seconds count and you're busting their stones instead of letting them focus on the task at hand..I would say to any supervisor that has a problem with doing that under certain circumstances to go to bat for your people..called leadership....

Oh and regarding LA COPPERS response....while I agree in theory in a controlled environment...a shift supervisor is not answering phones or radios, and has a little more time to be more cordial. Although if you're press you shouldn't try to backdoor your way by busy dispatchers to the supervisor....there are procedures in place for a reason.....and that makes you a scumbag in my book if you try it...otherwise come down and read the log or call public affairs like everyone else...briefing the press is not part of my job description...

just my 2 cents in defense of the desk officer/dispatcher


Posted by: LA Copper

Loyal, I appreciate the compliment.

While I still agree that we shouldn't be "rude" to these folks on the phone even though we want to, I do understand the frustration of the dispatchers here on this forum. You folks are trying to do it all, all at once, which isn't easy.

In my department, the reporters call the actual police station as opposed to calling our dispatchers. Our dispatchers are in a centrally located building in downtown LA, not in the police stations themselves like they are back there. The reporters know this, which is why they call us.. However, when we get busy, we really get busy. We can have a homicide scene, a pursuit going on, a use of force occurring in the hallway, the phone ringing off the hook, a citizen at the front desk who wants to make a personnel complaint and officers with reports to review and sign, all at once. That makes my job as the watch commander VERY busy, so I do understand what you folks are saying and I really do feel your frustration.

However, that being said, we are all still supposed to act professionaly and certainly act better than the dummies that are calling us. Again, you never know when we are going to need them for one reason or another.

Lawdog, as long as you tell them something and don't just hang up on them right away, you're Ok. You tried to do the right thing but if they won't listen, that's on them. Like I said earlier, your management has to tell their management how to handle these situations. Hopefully then everyone will have an understanding how it's supposed to work.


Posted by: lpwpd722

It's really great to see everyone's perspective on this. Especially an officers perspective. In our department, all calls come through dispatch and are recorded, thankfully. I am not rude when dealing w/reporters, I talk to them every day, and have nothing against them and even consider some my friends.


Posted by: MrJim911

I work in a multi jurisdictional dispatch center. We are in our own building. We usually do not get calls from the media as most of them know to call the PD's directly. We DO get calls from traffic people asking about accidents, in which we do provide them the location of the accident and that is it. That info will help decrease traffic flow through that area and hopefully give my field units some relief.

My center is also in the western Chicago suburbs, so a car hitting a deer never makes the news. It has to be a homicide, 20 car pile up, or some other major event.

When we do get a call from a media person (which means we are probably working a major incident) we refer them to the PD desk because by policy we cannot answer any questions/give out info. If I for some reason have to hang up on someone it wasn't my goal to be rude it was just me needing to answer one of the other 10 lines ringing or answer one of my field units asking for something. My politeness to a media person will never take precedence over answering a phone or acknowledging a field unit. One of my biggest responsibilities as a Telecommunicator is to prioritize, wanna guess where a media question ranks in my duties?


Posted by: rocksy1826

while i'm not in dispatch... like others, i've been approached by reporters.

In my line of work? we don't get asked in the field often... but when it does happen? the only thing that pops into my head when asked any question about what i was just doing is "tactless invasion of privacy".

I cold shoulder it. Better off saying nothing than saying minimal and having it warped into something it wasn't.


Posted by: Hb13

Mr. Jim 911 has one of two things going for him.
A. He has a good supervisor in his dispatch center who got the point across to the media that dispatcher's will not give out info
B. Smart reporters who got the hint or know that dispatchers are not able to give out info.
i'm going with A.


Posted by: MrJim911

lol Probably a little of both, but A is a definite factor. That policy was in place long before I started. My agency has been around for over 30 years, so instances of the media calling are somewhat rare. So I'm guessing 30 years of no answers has bred some smart media people too.


Posted by: mtc

But there's nothing like the perpetual attempts to sneak around the information policy.

The funny thing is, they keep calling, and they actually think we really know something thats going on on the road!




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