I have been tasked with creating a plan in the event we need to call someone in ahead of a major incident, sick call, etc.... Two weeks ago we had 4 people working dispatch, but had 5 additional people in training in the building then the worst storm in about 17 years (according to our Director) came through. It was CRAZY busy and I shiver even thinking of how bad it was... And that was with 12 people working in a 6 console building.
Anyway, instead of starting from scratch, I'm looking for examples of how and if you have a on call system in place at your agency. This can be for major incidents or just calling them in to cover sick time. I need to know how the on call person is compensated for being on call be it with time off or pay. I need to know the pay rate or type of compensation. How you determine who is on call when and what type of notice is or is not required. Do you use pagers and/or cell phones? Punishment in place for not responding to a page/call when you are on call. Has the system you use been beneficial in getting people to come in quickly/last minute? Or maybe your agency has a system that is even better then on call and your willing to share! Any details you can provide would be greatly appreciated by yours truly.
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