From: Communications Bureau Subj: Radio Room Reminders
We Dispatchers, being 25% mental and 75% professional, give to you our point of view. Please let it be known that:
1: When given a call, we don’t care if you are leaving the East Side of Hell…….JUST GO!
2: When given a call, do not say any sentence that begins with “Okay, but first hold me out at……” When you are on a self-initiated call, say so THEN, Not two days later!
3: We CALL tows, we don’t drive them and we can’t make them hurry.
4: It’s not a plot to get you. When you are responding to a traffic accident, we really don’t know what side of the street the wreck is on. We don’t have a crystal ball, X-Ray vision, or ESP.
5: If we say something is not in the computer, IT REALLY ISN’T.
6: The computers really go down……and often!
7: WE don’t take the calls on the phone. Yes, officers really are Call Takers. Calls actually come up on our screens with no description, no call back numbers, and not even next of kin notification. You can cuss us, but we have a rule, we can’t cuss the Call Taker’s, or insult their family members – WE ARE A TEAM.
8: Hang out on your calls, we don’t care. But when your fellow officer in the same zone does it, and you have to respond to his call, get mad at him……not us.
9: Know that we DO call you names just as quickly as you call us names.
10: We really do have only 2 hands, 2 feet, 2 ears, and only one mouth. We really don’t have an assistant helping us with all your requests, so please show us a little patience.
11: Emergency traffic means just that. SHUT UP and LISTEN for the ALL CLEAR!!! You would be the first one to raise hell if you were the one who needed the radio.
12: At shift change, calls do not stop coming in. We don’t care if you pass the call along to the Commissioner herself as long as it’s off our screen.
13: Those radios in your hands have a two-second delay. USE IT. Your transitions do break up, and above all…. We TALK on the radio, we don’t work on them. We can’t twist our bodies into antennas or stand on our hands for better reception.
14: We know that some of you get excited and scream. That’s okay, but to those of you who scream to clear for your lunch break, run a plate, asked for a time check, well….. We reserve those “Special Calls” (sexual assaults, rollover OUI accidents, DOA’s, or any other call that has a lot of paperwork) just for you.
15: And finally….We all have one thing in common. We all must be a little weird for choosing these jobs or we wouldn’t be here. We respect the job you do, so please give us that same respect in return.
With humor and well wishes,
Be safe.
You’re Dispatchers
Posted by: OCKS
Good points, as a patrol officer who has spent time in the hot seat I know it can be frustrating on either side of the radio. Your right we do have to work as a team, sometimes a little bit of cross training can help. Like in a sp person call, the call takers have to verify some sp behavior from the caller. Instead of things like 3 minority males just walking down the street, at noon time. What is SP about that, are they looking in houses, walking on property etc. I know it sounds stupid but I have actually been sent on calls like that. Not bitchen 99% of the time our people are great.
Posted by: DET59
Ken that was priceless!!!!!
Posted by: Sniper
Good stuff Ken.
Posted by: Nightstalker
Outstanding!!!! This will be in everyones mailbox bright and early tomorrow....
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