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Posted by: MrJim911

I recently attended a local APCO/NENA conference and one of the speakers said that there is only one state that still announces that the lines are being recorded verbally or they have the beeps on the phone. I thought he said Mass. Can someone here confirm or deny this? I just thought it was interesting. I didn't think anyone did this anymore.

(I'm in Illinois)

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Posted by: sabreRED

The required answer of a 911 call in MA is "911 this line is recorded what is your emergency", and yes there are "beeps" too.


Sure it sounds fancy but if people have an actual emergency they usually start talking before you can even get out the full schpeel. I'd rather just say "911 whats your emergency".

Plus the beeps are annoying. Sometimes it beeps right when they give you a piece of key info. Then you have to ask them to repeat it. The callers don't even know what the beeps mean and sometimes they'll ask "what was that". I just tell them its the phone system and move on.

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Posted by: mikey742

We do it too even on business lines that are recorded.

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Posted by: hockeyman4

you can say 911 recorded line what is ur emergency .. doesn't speed it up much but ever little helps

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Posted by: djgj200

Are the business lines for FD's supposed to be recorded?

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Posted by: Wolfman

Mass is a 2-party consent state, it's illegal to make an audio recording of another person unless you tell them first, unless you have a special "Blood" warrant.

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Posted by: Curious EMT

How many depts notify about the recording on OUTGOING calls? I know we do only when making a "vital" call such as 209a service via telephone.... It's gotten us jammed up a few times, as well probably every dept.

And in regards to the FD line question: Even if Domino's is recoring calls, they must notify, as stated for the reason above: Mass is a 2-party consent line. Consent can be reasonably deducted if someone does not hang up when told they are being recorded. But yes, FD, PD, and the all mighty sandwich shop must notify if they are recording. In mass... you know.. it's that "49 state rule"..... that is 49 states are great, one sucks....

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Posted by: MrJim911

I'm surprised you ask "what" when the "where" is more important....

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Posted by: mikey742

Quote:

Originally Posted by MrJim911 I'm surprised you ask "what" when the "where" is more important....

I always wonder that myself. I always felt that the “where” is more important as you can always dispatch the call "blind" although it is not he best situation, it still works.

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Posted by: hockeyman4

i have noticed the state will say where so they can transfer u fast to where you are .. but local pd's will say what so they know righ away if they need to transfer you to ems or fire

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Posted by: 4ransom

My dept says where, it all depends on your own dept's policy..

And yes the beep is annoying. You would think 911 being the most important thing around, the system would be a little more up to date than these machines that belong in the smithsonian. I can't wait for the new ones.

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